Davis Oduor

Profile

I'm an IT support engineer in San Francisco, graduating from SF State with a B.S. in Computer Science in spring 2027. I care about access: who gets into a system, and what they can do once they're there. I've spent four years in IT operations, most recently at Okta, and I'm leaning into cybersecurity next, starting with detection and response. Outside work I build things for the people around me, like a job search tool and a reading app for my little brother. Thanks for stopping by, and if any of this sounds like your team, I'd love to hear from you.

Experience

1. IT Support Engineer Intern · Okta

   May 2026 — Aug 2026
   • Worked a queue of 10 to 30 IT support tickets a day in Jira Service Management for Okta employees around the world, resolving within SLA
   • Designed Desk Check, which turns a desk audit finding straight into a ServiceNow-ready ticket, cutting per-finding admin from ~4 minutes to under 1 — a projected several hundred hours a year across NAMER offices
   • Processed application-access security exceptions end to end — business justification, approval validation, and documenting the conditions that keep them within Okta security policy and least privilege
   • Mapped and redirected stale application knowledge base articles to current ones, so application owners got one accurate answer instead of several contradictory ones
   • Used LLMs — Claude, ChatGPT and Codex — to analyse logs and error patterns on authentication and SSO incidents, and supported escalation by reproducing issues and packaging findings for senior engineers
   • Managed macOS enrolment, configuration and policy enforcement through JAMF Now

2. Executive IT Support Engineer · California Public Utilities Commission

   Nov 2022 — Aug 2024
   • Wrote PowerShell scripts for laptop profiling and imaging that replaced manual setup, saving 400+ hours a year
   • Delivered Tier 1/2 support over RDP across Windows and Ubuntu systems, cutting resolution time and user downtime
   • Administered user accounts, permissions and security groups in Active Directory across the agency's Windows domain
   • Diagnosed connectivity issues across TCP/IP, DNS and DHCP
   • Tracked the lifecycle of laptops, desktops and peripherals in asset management software to keep equipment accountable
   • Wrote SOPs and knowledge base articles that streamlined troubleshooting for the team

3. Founder & Technical Lead · Oduor Web Services & Think Tank Tutors

   2022 — Present
   • Built and shipped websites, email infrastructure, and automation systems for small businesses across the US
   • Coordinate a network of 150+ academic mentors across 2,400+ completed learning modules
   • Own compliance SOPs, instructional delivery workflows, and student engagement end to end

Skills

Security Operations

CrowdStrike (EDR) · SIEM / Splunk · Zero Trust Architecture · Network Security · Log & error-pattern analysis · Incident escalation · Security exception review · Cybersecurity (CodePath)

Identity & Access

Okta · Okta Workflows · SAML 2.0 / OIDC · SCIM Provisioning · Azure AD / Entra ID · AWS IAM · RBAC / MFA · Conditional Access · Lifecycle Management · Least-privilege review

Enterprise IT

ServiceNow · Jira Service Management · Active Directory / LDAP · JAMF / JAMF Now · Intune · Google Workspace · Slack Administration · BetterCloud · Notion / Confluence · DNS / Email Config · TCP/IP · DHCP · Windows · macOS · Linux

Development & Cloud

TypeScript · Python / FastAPI · PowerShell · React / Next.js · Node.js · Chrome Extensions (Manifest V3) · Supabase / Postgres · pgvector · Celery / Redis · Claude API · Stripe · AWS · Cloudflare Workers · Vercel · Playwright · GitHub Actions · Git

Selected work

1. Desk Check · Operations

   Case study →davisoduor.com/work/desk-check

   An internal tool I designed at Okta for quarterly desk audits. Technicians were writing every finding into a spreadsheet and then typing it again into ServiceNow. Desk Check captures the finding at the desk and generates the ticket from it, cutting per-finding admin from about four minutes to under one.

   ServiceNow · Workflow design · IT Operations · Automation

2. Thuolo · Product

   Case study →davisoduor.com/work/thuolo

   A job platform, live at thuolo.com, that re-reads employers' own career boards across 26 US metros every four hours and tells a candidate which of each posting's must-haves they meet — and names the ones they miss. Thuolo is Dholuo for open space — room to move, a chance.

   Python · Postgres · pgvector · Claude API · Cloudflare Workers · Chrome extension

3. Jarito · Product

   Case study →davisoduor.com/work/jarito

   A free, no-account web app that puts every assignment across a student's courses into one list, from Canvas or Brightspace / D2L, and flags the moment a professor moves a due date, posts something new or rewrites the brief. A Chrome extension keeps the same watch in the background.

   React · TypeScript · Vercel · PWA · Chrome extension

4. Silika · Product

   Case study →davisoduor.com/work/silika

   A reading, maths, Kiswahili and coding app I built for my nine-year-old brother. He reads a sentence out loud, the browser grades it word by word, and the whole family sees how it went. A silika is the Luhya communal work party — the neighbours who turn out to finish one family's work before moving to the next.

   Next.js 16 · Supabase · Web Speech API · Claude

5. Smart Telemetry Collar · Infrastructure

   Case study →davisoduor.com/work/smart-telemetry-collar

   An IoT collar: an ESP32 orchestrating a SIM808 for GPS and cellular, an MPU6050 for motion, publishing over MQTT to a cloud backend and surfacing in a Flutter app. Prototyped for pets, now being extended toward livestock with a team of engineers in Kenya.

   ESP32 · SIM808 · MQTT · Flutter · Embedded C

6. Oduor Web Services · Product

   Case study →davisoduor.com/work/oduor-web-services

   A working web studio, not a demo: fixed-price sites, brand systems, email, automation and Stripe payments for small businesses, with a client portal, an admin console and an AI lead-qualification agent behind it — all built and operated solo.

   Cloudflare Workers · Supabase · Stripe · DNS / Email · Claude API

7. 2x Run Club · Product

   Case study →davisoduor.com/work/2x-run-club

   Full-stack community platform with real-time data and a mobile-first build — events, membership, and the engagement loops that keep a running club active.

   React · TypeScript · Supabase · Vercel

8. Think Tank Tutors · Operations

   Case study →davisoduor.com/work/think-tank-tutors

   Operational infrastructure coordinating 150+ academic mentors across 2,400+ completed learning modules — compliance SOPs, delivery workflows, and automated communications.

   Operations · Automation · Compliance · Project Management